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Terms of Service
Terms of Service
Overview
This website is operated by Sarventa. Throughout the site, the terms “we”, “us” and “our” refer to Sarventa. Sarventa offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use any services. We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website. Your continued use of the site following any changes constitutes acceptance of those changes.
Section 1 — Online Store Terms
By agreeing to these Terms, you confirm you are of legal age in your country or region of residence, or that you have obtained parental or guardian consent to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in use of the Service, violate any laws in your jurisdiction. You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your access to our services.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted over various networks and adapted to meet technical requirements. Credit card and payment information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us. The headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.
Section 3 — Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on material on this site is at your own risk. This site may contain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time without obligation to update any information.
Section 4 — Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
Section 5 — Products or Services
Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display product images and colours as accurately as possible, but we cannot guarantee that your screen’s display of any colour will be accurate. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction, and to limit product quantities at our sole discretion. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited. We do not warrant that the quality of any products, services, or other material purchased will meet your expectations.
Section 6 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same credit card, or the same billing or shipping address. In the event we change or cancel an order, we will attempt to notify you using the contact details provided at the time of purchase. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase information for all purchases. You agree to promptly update your account information so that we can complete your transactions and contact you as needed.
Section 7 — Optional Tools
We may provide you with access to third-party tools over which we have no control or input. You acknowledge that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from your use of optional third-party tools. Any use of optional tools offered through the site is entirely at your own risk. We may also offer new services and features in the future, which shall also be subject to these Terms.
Section 8 — Third-Party Links
Content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials and we do not have any liability for any third-party materials, websites, or services. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review third-party policies carefully before engaging in any transaction.
Section 9 — User Comments and Submissions
If you send us ideas, suggestions, proposals, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to them. We may remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable. You agree that your comments will not violate any third-party rights or contain unlawful, abusive, or obscene material. You are solely responsible for any comments you make and their accuracy.
Section 10 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms by reference. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable EU privacy law. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Section 11 — Errors, Inaccuracies and Omissions
There may occasionally be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order. We undertake no obligation to update, amend, or clarify information on the site except as required by law.
Section 12 — Prohibited Uses
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, EU, national, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.
Section 13 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that results obtained from use of the Service will be accurate or reliable. You agree that we may remove the Service for indefinite periods or cancel it at any time without notice to you.
Your use of the Service is at your sole risk. The Service and all products delivered through it are provided “as is” and “as available” without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Sarventa, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Where applicable law does not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
EU consumer note: Nothing in these Terms affects your statutory rights as a consumer under applicable EU consumer protection law, including the EU Consumer Rights Directive (2011/83/EU) and any applicable national consumer legislation.
Section 14 — Indemnification
You agree to indemnify, defend, and hold harmless Sarventa and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of any third party.
Section 15 — Severability
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 — Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
Section 17 — Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 18 — Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the applicable laws of the European Union and the national laws of the country in which Sarventa operates, without regard to conflict-of-law principles. Any disputes not resolved through the process set out in Section 19 shall be subject to the exclusive jurisdiction of the competent courts in the applicable jurisdiction.
Section 19 — Dispute Resolution
We encourage you to contact us first if you have any issue with your order or experience. Please email support@sarventa.com and we will make every effort to resolve the matter within 2 business days.
If we are unable to resolve a dispute informally, customers in the European Union have the right to submit complaints to the EU Online Dispute Resolution (ODR) platform, which provides an accessible, out-of-court route for resolving disputes relating to online purchases. The platform is available at: https://ec.europa.eu/consumers/odr.
You also have the right to seek redress through your national consumer protection authority or the courts in your country of residence. Nothing in this section limits any statutory rights you have as a consumer under EU law.
Section 20 — Changes to Terms of Service
You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
Contact
Questions about the Terms of Service should be sent to us at: support@sarventa.com