Shipping Policy

We aim to get your Sarventa order to you as quickly and reliably as possible. This page outlines everything you need to know about shipping, delivery times, tracking, and customs.

Free Shipping

We offer free standard shipping on all orders over €50. Orders below €50 are subject to a standard shipping fee, which is calculated and displayed at checkout before you complete your purchase.

Estimated Delivery Times

Delivery times below are estimates from the date of dispatch and do not include order processing time.

Region	Estimated Delivery
Western Europe (France, Germany, Netherlands, Belgium, Spain, Italy, etc.)	7–12 business days
Eastern Europe	10–18 business days
United Kingdom	7–12 business days
United States	10–18 business days
Canada	10–18 business days
Australia	10–18 business days
Rest of World	12–25 business days

These are estimates and are not guaranteed. Delays may occur due to customs processing, public holidays, carrier disruptions, or other circumstances outside our control.

Order Processing

All orders are processed and dispatched within 2–5 business days of purchase. Processing times may be slightly longer during peak periods, promotional events, or public holidays. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Please ensure the items in your order are selected correctly before placing it. Once an order is dispatched, it cannot be stopped, modified, or cancelled in transit.

Order Tracking

Your tracking number will be emailed to you once your order is dispatched. Tracking information can take 24–48 hours to update in the carrier’s system after dispatch — this is normal. You can track your order at any time via our Track Your Order page.

If your tracking shows no movement for an extended period, this is typically due to a courier system delay and your order will still be delivered within the estimated timeframe in most cases. If you need assistance, contact us at support@sarventa.com.

Customs, Duties & VAT

For orders shipped within the European Union, VAT is included in the displayed product price. No additional charges apply for EU deliveries.

For orders shipped outside the European Union, your country’s customs authority may levy import duties, taxes, or VAT upon arrival. These charges are entirely the responsibility of the customer. Sarventa has no control over customs fees and cannot predict, waive, or reimburse them. Please check with your local customs authority before ordering if you are unsure.

Incorrect Shipping Address

We are not responsible for orders that are undelivered due to an incorrect or incomplete shipping address provided at checkout. Please double-check your delivery address carefully before completing your order. If you notice an error immediately after placing your order, contact us at support@sarventa.com — address changes are only possible within 1 hour of placing the order.

Items Not Received

If your order has not arrived within the estimated delivery window, please email us at support@sarventa.com and we will investigate with the carrier. We are unable to reship or refund orders that the carrier has marked as delivered. Please refer to our Refund Policy for details on delivery claims and what documentation is required.

Order Changes After Dispatch

Once an order has been dispatched, it cannot be stopped, redirected, or cancelled. Please ensure all details are correct before placing your order. Order modifications are only possible within 1 hour of placing the order, before it is processed by our fulfilment team.

Contact

If you have any questions about your shipment, email us at support@sarventa.com. We aim to respond within 2 business days.