Frequently Asked Questions

1. How quickly do you respond to messages?

We reply within 24–72 hours of receiving your message or email.

2. Can I change my shipping address after ordering?

Our team packs orders within 24 hours, so address changes aren’t always possible. Email us immediately with your name and order number and we’ll try our best.

3. How long is the processing period?

3–8 business days after ordering. Most packages ship within 24 hours.

4. How do I track my order?

You’ll receive a tracking email once your order ships. Visit our Track Your Order page anytime.

5. How do I use the Fluffie?

Place your shoes inside the Fluffie, zip it closed, and pop it in your washing machine on a gentle/delicate cycle with cold water. Remove and air dry. Done.

6. Will it work with my washing machine?

Yes — the Fluffie works with all standard front-load and top-load washing machines. Always use a gentle cycle with cold water.

7. Can I wash white shoes in it?

Yes. We recommend washing the Fluffie on its own before first use to prevent any colour transfer. Use cold water and a gentle cycle.

8. What’s your return policy?

30-day returns. Contact us at support@sarventa.com. See our full Refund Policy.

9. Do you offer free shipping?

Yes — free worldwide shipping on all orders. See our Shipping Policy for delivery times.

10. My order hasn’t arrived — what do I do?

Email support@sarventa.com with your order number and we’ll investigate right away.