✦ Free international shipping on orders over €50 ✦ Summer Sale ending soon: Up to 40% off on our best sellers ✦ Free international shipping on orders over €50 ✦ Summer Sale ending soon: Up to 40% off on our best sellers
Privacy Policy
Who We Are
Sarventa is an online store operating at sarventa.com, selling premium shoe care and shoe storage products. We are the data controller for the personal information you provide when shopping with us or browsing our website.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: support@sarventa.com
What Information We Collect
When you place an order or create an account, we collect the following personal information:
- Name and surname
- Email address
- Delivery address (street, city, postcode, country)
- Phone number (optional, for delivery updates)
- Payment details — processed securely by our payment provider; we do not store card numbers
- Order history and purchase details
When you browse our website, we may also collect anonymised data such as your IP address, browser type, and pages visited, via cookies and analytics tools.
How We Use Your Information
We use the information you provide to:
- Process and fulfil your order
- Send order confirmation and shipping updates by email
- Handle returns, refunds, and customer support queries
- Comply with legal obligations (e.g. tax records)
- Send you marketing emails if you have subscribed — you can unsubscribe at any time
We will not sell, rent, or share your personal data with third parties for their own marketing purposes.
Order Fulfilment & Third Parties
To fulfil your order, we share your delivery address and order details with our fulfilment and logistics partners. These partners are required to keep your data secure and only use it to deliver your order.
Payment processing is handled by trusted third-party payment providers. Your card details are never stored on our servers.
Cookies
Our website uses cookies to improve your shopping experience. Cookies help us remember your cart, keep you logged in, and understand how visitors use our site.
The types of cookies we use include:
- Essential cookies — required for the website and shopping cart to function
- Analytics cookies — help us understand site usage so we can improve it (anonymised)
- Marketing cookies — used to show you relevant advertising (only if you consent)
You can manage or disable non-essential cookies in your browser settings at any time.
How Long We Keep Your Data
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are typically kept for up to 7 years for accounting and tax purposes. If you request deletion of your account, we will remove your personal data except where retention is required by law.
Your Rights (GDPR)
If you are based in the European Union or EEA, you have the following rights under GDPR:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct any inaccurate data
- Erasure — request deletion of your personal data
- Portability — receive your data in a portable format
- Objection — object to processing based on legitimate interests or for direct marketing
- Restriction — ask us to limit how we use your data in certain circumstances
To exercise any of these rights, please email us at support@sarventa.com. We will respond within 30 days.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption (HTTPS) to protect data in transit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated by updating the date at the top of this page. We encourage you to review this policy periodically.
Last updated: May 2026