Frequently Asked Questions

1. How quickly do you respond to messages?

We reply within 24–72 hours of receiving your message or email.

2. Can I change my shipping address after ordering?

Our team packs orders within 24 hours, so address changes aren’t always possible. Email us immediately with your name and order number and we’ll try our best.

3. How long is the processing period?

3–8 business days after ordering. Most packages ship within 24 hours.

4. How do I track my order?

You’ll receive a tracking email once your order ships. Visit our Track Your Order page anytime.

5. How do I use my product?

Each product page includes a full description, key details and guidance on how to use it. Any manufacturer instructions are included with your order. If anything is unclear, email us and we will help.

6. What if my order arrives damaged or not as described?

Email support@sarventa.com with your order number and a photo, and we will make it right. See our Refund Policy for details.

7. Can you help me choose a product before I order?

Of course. Email us at support@sarventa.com and we will be happy to help you find the right fit.

8. What is your return policy?

If something is wrong with your order, such as a fault, damage or the wrong item, contact us at support@sarventa.com within 30 days of delivery and we will put it right. Customers in the EU also have a 14-day right to cancel. See our full Refund Policy.

9. Do you offer free shipping?

We offer free shipping from time to time through vouchers. Otherwise, shipping is calculated and shown at checkout before you pay. See our Shipping Policy for delivery times.

10. My order hasn’t arrived — what do I do?

Email support@sarventa.com with your order number and we’ll investigate right away.